Transit Operations Specialist

1 week ago


Brainerd, Minnesota, United States Brainerd Public Utilities Full time
Job Title: Transit Operations Specialist

Join the Brainerd Public Utilities team as a Transit Operations Specialist and play a vital role in ensuring the smooth operation of our public transportation system.

Job Summary:

We are seeking a highly organized and detail-oriented individual to assist in overseeing the daily operations of our transit department. As a Transit Operations Specialist, you will be responsible for providing technical support, leadership, and development to our transit team. This includes completing ridership reports, verifying data, and supervising third-party contractors.

Key Responsibilities:
  • Assist the Transit Coordinator in overseeing third-party contractor operations to ensure contract and regulatory compliance.
  • Verify end-of-day fares, deliver farebox vaults to the Finance Department, and verify daily plans.
  • Complete ridership verification duties, including current and previous day's trip activities, bus mileage, transit times, cancelations, correct billing rules, and no-show riders.
  • Correct, verify, and maintain databases of previous day's activities, analyze passenger logs, and customer information, as well as other needed reports for FTA reporting.
  • Assist in monitoring and reporting third-party contractor staff hours.
  • Assist customers by telephone, electronically, or in person and respond promptly to customer inquiries; assist the Transit Coordinator with addressing and resolving complaints.
  • Use RouteMatch software to dispatch, schedule, and route trips based on customer needs in emergency situations.
  • Conduct business in a professional, courteous manner with all contacts, including customers, coworkers, third-party contractors, the public, and other agencies working with the transit system.
  • Represent the transit system in accordance with adopted Transit and City policy.
  • Assist with preparing policies and training materials for transit operation.
  • Support the creation and editing of marketing materials to promote the transit operation.
  • Assist with preparing, soliciting, and negotiating the RFP for third-party contractors.
  • Assist the Transit Coordinator with preparation and submission of grant applications, budgets, etc.
  • Perform accounts receivable and payable functions to ensure optimal financial record keeping.
  • Report any accidents, incidents, or injuries to the proper authorities and follow all data retention policies and laws.
  • Assist with scheduling TAC meetings, development of agenda documents, and completion of follow-up meeting minutes.
Requirements:
  • Two-year associate's degree with business management or related emphasis and two years of responsible accounting or administrative experience.
  • Valid driver's license.
Preferred Qualifications:
  • Bachelor's degree with coursework in business or related emphasis.
  • Experience and/or knowledge of transit operations.
  • Previous dispatching service for another agency.
  • Experience with transit software, specifically RouteMatch, accounting software, and proficiency in Microsoft Office.
What We Offer:
  • A competitive salary range of $49,025.60 - $58,385.60 annually.
  • A comprehensive benefits package, including health insurance, dental and optical insurance, life insurance, and long-term disability insurance.
  • A retirement plan through the Public Employee Retirement Association (PERA).
  • A generous vacation and sick leave policy.


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