Medical Case Coordinator

3 weeks ago


Long Beach, California, United States Advanced Medical Manage Full time

Care Coordinator Position Overview:

As a key member of the Advanced Medical Manage Care Management Department, the successful candidate will be responsible for providing high-quality patient care through telephonic interactions, under the guidance of AMM guidelines and in collaboration with the Care Management Team.

Main Responsibilities:

  1. Clinical Coordination:
  • Process all OnBase images for the CM department within the agreed timeframe.
  • Average 5-20 cases per day production, maintaining high standards of quality.
Case Management:
  • Efficiently process Tracking and TPL cases while ensuring timely completion.
  • Collaborate with the team to resolve Bed Days Audit Manager errors.
Patient Communication:
  • Develop strong relationships with patients by being approachable, flexible, and willing to help in any way needed.
  • Communicate effectively with patients and providers through regular phone calls and emails.
Administrative Tasks:
  • Maintain accurate records and reports, using ADP as per AMM Policy and Procedures.
  • Participate in team meetings, promoting departmental and organizational goals.

Requirements and Qualifications:

  • At least one year's experience in a physician office, clinic, IPA, Group UM, or CM department, preferably in a coordinator role.
  • Bachelor's degree from a recognized university will be considered and trained.
  • High energy and goal-oriented individual with outstanding problem-solving and time management skills.
  • Excellent verbal and written communication skills, proficiency in Microsoft Office (Word, Outlook, Excel), and a positive attitude with great interpersonal skills.
  • Ability to work Monday through Friday, 8:00am – 5:00pm, with a competitive salary range of $60,000 - $70,000 annually.

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