Customer Service Representative

2 weeks ago

Eden Prairie, Minnesota, United States Jobs for Humanity Full time
About the Role

We are seeking a highly organized and energetic Customer Advocate to join our team at Safelite. As a Customer Advocate, you will be the first point of contact for our customers, providing a memorable experience during every interaction. You will manage administrative processes, scheduling, work orders, and invoicing, while also greeting customers in person and answering inbound phone calls and emails.

Responsibilities
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently, often coming up with creative solutions.
  • Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.
Requirements
  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world-class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
About Safelite

Safelite is a leading provider of auto glass repair and replacement services. We are committed to providing exceptional customer service and building a fulfilling career for our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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