Senior Loss Prevention Specialist
7 days ago
About the Role
Vets Hired is seeking a highly skilled and experienced Senior Loss Prevention Specialist to join our team. As a key member of our Loss Prevention department, you will play a critical role in mitigating theft and fraud, maintaining a safe and secure environment, minimizing operational shortages, and developing great teams and partnerships.
Key Responsibilities
- Partner with ALPM and RISC to monitor store and corporate level reporting to identify possible external theft activity and trends.
- Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
- Identify and interact with customers exhibiting behaviors that demonstrate the intent to cause loss or commit fraud.
- Identify theft indicators and utilize intelligence to validate external theft incidents.
- Report and provide supporting evidence of external theft incidents to ALPM and RISC.
- Upon approval from the ALPM, coordinate with law enforcement to resolve external theft incidents.
Maintaining a Safe and Secure Environment
- Partner with local law enforcement to respond to safety and security incidents.
- Practice safe behaviors when interacting with customers and associates.
- Alert management to safety hazards and risks observed.
- Coordinate with law enforcement to issue and enforce trespasses with prior approval.
Minimizing Operational Shortage
- Alert management to observed operational gaps driving external theft.
Developing Great Teams and Partnerships
- Regularly communicate and provide detailed incident recaps to ALPM and RISC.
- Build partnerships and collaborate with local law enforcement to resolve external theft cases upon approval.
- Partner and collaborate with store leadership and operational partners.
- Execute other duties as assigned to support Loss Prevention initiatives.
Competencies
- Manages Work Processes
- Collaborates
- Business Acumen
- Leading by Example
- Plans, Aligns & Prioritizes
- Communicates Effectively
- Building Talent
- Ensures Accountability and Execution
Qualifications and Special Skills Required
- High School education or equivalent required, AA degree preferred.
- Demonstrated ability to work effectively both independently and within a team in a fast-paced environment.
- Ability to collaborate effectively with internal and external partners, including law enforcement.
- Strong written and oral communication skills.
- Demonstrated ability to build and maintain working relationships with associates at all levels of the organization.
- Excellent customer service skills.
- Demonstrated ability to effectively problem solve with the proper sense of urgency.
- Must be able to comply with all applicable federal and state laws and regulations for security positions.
- Ability to make quality judgments in little to no response time.
- Experience in Loss Prevention, security, or retail preferred.
- Candidates with current and valid security guard registration card preferred.
- Successful completion of Senior Store Protection Specialist training, as applicable, can act as an advantage.
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