Senior Loss Prevention Specialist

7 days ago


Oakland, California, United States Vets Hired Full time

About the Role

Vets Hired is seeking a highly skilled and experienced Senior Loss Prevention Specialist to join our team. As a key member of our Loss Prevention department, you will play a critical role in mitigating theft and fraud, maintaining a safe and secure environment, minimizing operational shortages, and developing great teams and partnerships.

Key Responsibilities

  • Partner with ALPM and RISC to monitor store and corporate level reporting to identify possible external theft activity and trends.
  • Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
  • Identify and interact with customers exhibiting behaviors that demonstrate the intent to cause loss or commit fraud.
  • Identify theft indicators and utilize intelligence to validate external theft incidents.
  • Report and provide supporting evidence of external theft incidents to ALPM and RISC.
  • Upon approval from the ALPM, coordinate with law enforcement to resolve external theft incidents.

Maintaining a Safe and Secure Environment

  • Partner with local law enforcement to respond to safety and security incidents.
  • Practice safe behaviors when interacting with customers and associates.
  • Alert management to safety hazards and risks observed.
  • Coordinate with law enforcement to issue and enforce trespasses with prior approval.

Minimizing Operational Shortage

  • Alert management to observed operational gaps driving external theft.

Developing Great Teams and Partnerships

  • Regularly communicate and provide detailed incident recaps to ALPM and RISC.
  • Build partnerships and collaborate with local law enforcement to resolve external theft cases upon approval.
  • Partner and collaborate with store leadership and operational partners.
  • Execute other duties as assigned to support Loss Prevention initiatives.

Competencies

  • Manages Work Processes
  • Collaborates
  • Business Acumen
  • Leading by Example
  • Plans, Aligns & Prioritizes
  • Communicates Effectively
  • Building Talent
  • Ensures Accountability and Execution

Qualifications and Special Skills Required

  • High School education or equivalent required, AA degree preferred.
  • Demonstrated ability to work effectively both independently and within a team in a fast-paced environment.
  • Ability to collaborate effectively with internal and external partners, including law enforcement.
  • Strong written and oral communication skills.
  • Demonstrated ability to build and maintain working relationships with associates at all levels of the organization.
  • Excellent customer service skills.
  • Demonstrated ability to effectively problem solve with the proper sense of urgency.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions.
  • Ability to make quality judgments in little to no response time.
  • Experience in Loss Prevention, security, or retail preferred.
  • Candidates with current and valid security guard registration card preferred.
  • Successful completion of Senior Store Protection Specialist training, as applicable, can act as an advantage.


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