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Customer Service Representative

2 months ago

Adrian, Michigan, United States ProMedica Full time

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at ProMedica. As a key member of our Home Medical Equipment team, you will be responsible for receiving and processing requests for home medical equipment, including respiratory-related equipment.

Key Responsibilities

  • Process telephone, fax, and walk-in requests for home medical equipment
  • Work outside of the branch location to include physician office visitation and marketing activity
  • Train physician office staff in processes and customer relations
  • Verify insurance coverage and guidelines
  • Enter data accurately and efficiently

Requirements

  • High school graduate or equivalent
  • Previous experience in customer service or retail sales
  • Prior experience in a medical field and/or knowledge of third-party reimbursement policies is highly preferred
  • Good communication and data entry skills
  • Reliable, compassionate, and organized

About ProMedica

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. We serve communities in 28 states and offer a range of healthcare services, including acute and ambulatory care, insurance, and post-acute care. Our team is dedicated to improving the health and well-being of our patients and communities.

Equal Opportunity Employer

ProMedica is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.