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Automotive Service Drive Manager

2 months ago

Fort Myers, Florida, United States VAL WARD CADILLAC Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Relations Manager to join our team at Val Ward Cadillac. As a key member of our Service Department, you will be responsible for managing the flow of customers through the service drive, handling customer issues, and providing exceptional customer service.

Key Responsibilities:

  • Manage the greeters and flow of customers through the service drive during peak hours
  • Handle day-to-day customer issues and concerns
  • Provide exceptional customer service and ensure customer satisfaction
  • Work closely with the Service Manager to achieve departmental goals and objectives
  • Perform light paperwork duties and maintain accurate records

Requirements:

  • Previous experience in an automotive service department
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills

What We Offer:

Val Ward Cadillac offers a competitive salary and benefits package, as well as opportunities for professional growth and development.