Service Greeter/Porter

1 month ago


Fort Myers, Florida, United States Sonic Automotive Full time
Service Greeter/Porter Job Description

At Sonic Automotive, we're committed to providing exceptional customer experiences. As a Service Greeter/Porter, you'll play a vital role in ensuring our customers receive top-notch service.

Key Responsibilities:
  • Greet customers entering the service area with a friendly and professional attitude, answering their questions and directing them to the appropriate person or location.
  • Determine if customers have an appointment, recording their name, VIN, tag number, mileage, and existing vehicle damage.
  • Control service traffic flow, parking, and assist with loaner vehicles as needed, parking vehicles after they've been written up.
  • Drive safely and report any lot damage immediately, with zero lot damage being the goal and expectation.
  • Retrieve customer vehicles at the cashier for pick-up, wait at the vehicle for the customer, and thank them for their business.
  • Install disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all vehicles taken in for service.
  • Deliver keys and repair order hard copies to the Service Advisor immediately after parking a vehicle in the service parking lot.
  • Maintain a clean and safe service drive area, free of trash, water, leaves, and dirt.
  • Drive vehicles to and from the service lane, service stalls, and parking lot as needed.
  • Make key tags for vehicles.
  • Maintain a professional appearance.
  • Perform other duties as assigned.
  • Follow all company safety policies and procedures, and immediately report any accidents to a manager or supervisor.
Requirements:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • All applicants must be authorized to work in the USA.
  • All applicants must perform duties and responsibilities in a safe manner.
  • All applicants must be able to demonstrate the ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver's license.

We offer comprehensive training, competitive compensation, and unparalleled benefits. Join our organization and experience the best that a career in the automotive industry has to offer.


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