Customer Service Associate

2 days ago


Baltimore, Maryland, United States Giant Food Full time
About Giant

Giant is the leading grocer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our company has grown from a single store on Georgia Avenue in Washington D.C. in 1936 to over 160 stores across D.C., Maryland, Virginia, and Delaware.

We strive to be the most trusted and loved local food retailer in our community, going beyond simply stocking groceries on shelves. Our mission is built around innovation, quality, and value, with a focus on hard work to maintain our top spot in the market and customer satisfaction.

Why Work at Giant?

We're passionate about what we do, and we make it easy for you to love it too. Every day, we build on our legacy of innovation, quality, and value, while continually working to improve and stay ahead. The key to our success? Our people. We're proud to employ thousands of associates in our stores, distribution centers, and corporate headquarters, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work, and have a career, not just a job.

We host Business Resource Groups (BRGs) - six voluntary employee-led groups that help build community and align with our mission, values, goals, business practices, and objectives. BRGs programming supports their members and our associates through social activity, volunteering, and professional development opportunities.

Our goal is to provide convenient meal solutions, recipe inspiration, time-saving services like pickup and delivery, and more. We also value being a better neighbor by providing donations and charitable efforts to our local partners that support our main charitable causes.

We'd love for you to become part of the Giant family and join us on our journey to being a Better Place to Work, a Better Place to Shop, and a Better Neighbor – because our people truly make us Giant.

Key Responsibilities:

• Provide exceptional customer service, addressing concerns and resolving issues efficiently
• Maintain a clean and organized store environment, adhering to safety standards
• Process transactions accurately and handle customer payments professionally
• Restock shelves and display merchandise as needed

The estimated salary for this position is $ $18.50-$21.00 per hour, depending on experience and qualifications.

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