Operations Manager

1 month ago


Indianapolis, Indiana, United States AAA Full time

About AAA Hoosier Motor Club

Since 1902, AAA Hoosier Motor Club has been providing membership benefits, emergency roadside assistance, retail discounts, and various products and services to its 400,000 members across Indiana. With 300 employees and 11 retail branch offices, the company operates as an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America.

Job Summary

As the Operations Manager for My Pit Crew Operations, you will be responsible for supervising a team of 5-10 employees, ensuring efficient direction, assignment, control, and deployment of personnel and equipment. You will provide leadership, encourage staff development, and oversee service for all local customers, both private individuals and corporate accounts.

Key Responsibilities

  • Directly supervise the My Pit Crew Operations team, ensuring adherence to departmental standards and goals.
  • Provide leadership and coaching to staff, promoting development and improvement.
  • Oversee service for all local customers, including private individuals and corporate accounts.
  • Actively pursue acquisition of new customers and maintain existing relationships.
  • Monitor and coordinate time off requests, manage overtime, and create weekly staffing schedules.
  • Ensure compliance with operations policies, standards, and safety procedures.
  • Perform other duties as required by management.

Requirements

  • High School Education or GED required; Bachelor's degree from a four-year college or university preferred.
  • Minimum of four years' experience in the automotive services industry, with a proven track record of KPI management, sales growth, customer service, and revenue generation.
  • Supervisory or management experience required.
  • Demonstratable experience within the automotive service industry.
  • Valid driver's license in accordance with the AAA Associate Driver Safety Guide.

Why Join Us?

At AAA Hoosier Motor Club, we offer a company culture that provides training and learning opportunities, a brand you can be proud to be part of, and a culture that will challenge you to be your best. We offer health, dental, and vision benefits, a corporate incentive plan, paid time off, paid holidays, company-provided LTD and life insurance, retention bonuses, service anniversary recognition, free AAA Classic Membership, and a generous 401(k) with company match.


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