Highly Skilled Mortgage Collector Specialist

6 days ago


Westlake, Ohio, United States First Federal Lakewood Full time

Job Summary

This role is responsible for providing foreclosure prevention counseling to borrowers with past due loan payments and performing advanced collection activities on delinquent accounts. The ideal candidate will have 3+ years of experience in mortgage servicing/collections, a strong understanding of lending laws, regulations, and guidelines, and proficiency in MS Office or similar software.

Duties and Responsibilities:

  • Counseling and Collection: Conducts foreclosure prevention counseling and collection calls for mortgage loan customers, determines the reason for delinquency, establishes a rapport with the borrower, and educates them on foreclosure prevention alternatives.
  • Advanced Collection Activities: Performs advanced collection activities for delinquent loan accounts, inputs messages and proper coding into the database, tracks delinquent loan accounts, and prepares advanced collection correspondence and call letters.
  • Record Management: Utilizes core collection application to maintain accurate records of collection activity and reports information to supervisor and the Loss Mitigation Specialist as needed.
  • Reporting and Compliance: Reports to all investors the proper loan event items that pertain to the foreclosure prevention process, keeps investors informed on items that are met or are not met for the foreclosure prevention process, and complies with all applicable banking laws and regulations.

Requirements:

  • Experience: 3+ years of experience in mortgage servicing/collections is required.
  • Skills and Qualifications: A strong understanding of lending laws, regulations, and guidelines, and proficiency in MS Office or similar software are required. Notary Public is preferred, along with a Bachelor's degree and experience in financial services or banking.

Salary Range: $60,000 - $80,000 per year.



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