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Multimedia Support Specialist

2 months ago

New York, New York, United States Mayer Brown Full time

Position Overview:

Mayer Brown, a global law firm, is dedicated to representing leading corporations, investment funds, and financial institutions in their most significant and intricate transactions and disputes. Our clients recognize us as strategic allies with profound commercial insights and a commitment to proactively addressing their needs while delivering exceptional service.

We foster a collegial, collaborative, and diverse environment where driven individuals with a steadfast commitment to excellence are provided with the opportunity, support, and development necessary to flourish and achieve their highest potential, all while adhering to the Firm's principles of excellence, strategic partnership, commercial acumen, integrated strengths, innovation, and collaboration across our international network.

If you thrive in a team-oriented atmosphere characterized by outstanding client service, initiative, professionalism, responsiveness, and adaptability, you may be the ideal candidate to join our Information Technology department as a Multimedia Support Specialist.

Key Responsibilities:

  • Facilitates the setup and support of audio-visual equipment and loaner devices within conference rooms and visiting attorney offices.
  • Collaborates with business service teams to assist in the planning, coordination, and execution of large-scale events.
  • Provides technical assistance for conference rooms across multiple local sites, including sound systems, teleconferencing, video conferencing, and other multimedia support as needed.
  • Monitors video calls for duration and promptly addresses connectivity or participant requirements.
  • Delivers hands-on and remote troubleshooting support for integrated video and audio conferencing equipment in both conference rooms and mobile settings.
  • Collects information on upcoming video conferences prior to their commencement.
  • Engages with audio-visual contractors to troubleshoot and resolve any audio-visual challenges.
  • Responsible for diagnosing and maintaining standard PCs related to audio-visual equipment, including software installation and removal.
  • Documents and shares audio-visual expertise with team members.
  • Creates detailed Service Desk tickets for all setups and incidents, ensuring timely follow-up on assigned tickets.
  • Provides recording services for meetings and presentations.
  • Interacts directly with users to offer remote and in-room support for real-time and scheduled video conferences, managing trouble calls effectively.
  • Maintains an inventory of all audio and video equipment, providing maintenance as necessary.
  • Utilizes the Firm's ticket tracking system for all setups and incidents related to service requests.
  • Assists Desk Side support when available.
  • Offers ongoing training to local IT staff to ensure a high level of knowledge and backup support.
  • Performs additional duties as assigned to meet Firm objectives.

Qualifications:

  • Education: Bachelor's degree in a relevant field, or an equivalent combination of education and experience directly related to the job functions.

Professional Experience:

  • At least two years of relevant experience in a professional setting is required.
  • Demonstrated success in delivering professional audio-visual and video conferencing solutions in a professional services environment is essential.

Technical Skills:

  • Proficiency in Microsoft Office applications is required.
  • Comprehensive understanding of all audio-visual and video conferencing technologies, particularly Cisco Video Conferencing systems, Control Hub, Webex, Teams, and Zoom.
  • Ability to troubleshoot complex technical issues effectively.
  • In-depth knowledge of audio and sound desk equipment for live and recorded events.
  • Understanding of network protocols, including H.323, SIP, E.164, and QoS.

Performance Traits:

  • Excellent written and verbal communication skills, capable of engaging professionally with all levels of the Firm and external vendors.
  • Able to work effectively in a diverse team environment and meet the demanding needs of the Firm.
  • Ability to perform under pressure and manage shifting priorities.
  • Self-motivated with a high level of initiative.
  • Strong customer service orientation, with the ability to anticipate needs.
  • Attention to detail, organizational skills, and the capacity to manage multiple projects simultaneously.
  • Maintains confidentiality and exercises discretion.
  • Demonstrates strategic thinking and problem-solving abilities.
  • Familiarity with basic networking terminology and the ability to diagnose and resolve basic network issues.
  • Willingness to work overtime with short notice.

Physical Requirements:

  • May involve occasional lifting of up to 20 lbs.
  • Willingness to travel to other offices as needed.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance, 401(k) savings plan, backup childcare and eldercare, generous paid time off, and opportunities for professional development and growth.

Mayer Brown is committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.