Customer Experience Coordinator

3 weeks ago


McAllen, Texas, United States Kahlig Auto Group Full time
Customer Experience Coordinator

Estimated Salary: $55,000 - $75,000 per year

About the Role:

Kahlig Auto Group is seeking an experienced Customer Experience Coordinator to lead our efforts in delivering exceptional customer experiences across all touchpoints. This strategic role will play a crucial part in driving customer satisfaction, loyalty, and retention.

Key Responsibilities:
  • Develop and implement customer-centric initiatives, enhancing our service delivery and overall customer experience.
  • Leverage data analytics to identify trends and areas for improvement, making data-driven decisions to drive business growth.
  • Collaborate with cross-functional teams, including sales, service, and marketing, to develop cohesive customer engagement strategies.
  • Maintain a deep understanding of our customers' needs, preferences, and pain points, using this insight to inform product and service development.
  • Monitor customer feedback and sentiment, escalating issues to senior management as necessary to ensure swift resolution.
Requirements:
  • Bachelor's degree in Marketing, Business Administration, or related field.
  • Minimum 5-7 years of experience in a customer-facing or customer experience role, preferably in the automotive industry.
  • Proven track record of developing and implementing successful customer experience strategies, resulting in significant business growth and improved customer satisfaction.
  • Advanced analytical and problem-solving skills, with expertise in data analysis and interpretation.
What We Offer:
  • A competitive salary range of $55,000 - $75,000 per year.
  • A comprehensive benefits package, including medical, dental, life, and disability insurance, as well as a 401(k) plan.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • A dynamic and supportive work environment, fostered by our commitment to teamwork and excellence.


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