Customer Experience Representative

1 week ago


McAllen, Texas, United States Tire Pros Full time
Your Role: As a Sales Associate at Tire Pros, you will play a vital role in providing exceptional customer experiences and driving sales and profitability for our store. Your responsibilities will include:
  • Promptly meeting and greeting customers
  • Answering phone calls and scheduling appointments with customers
  • Determining the nature of customer problems; may make road tests or visually inspect vehicles
  • Creating Repair Order Requests detailing services to be performed or merchandise to be sold
  • Explaining warranties, options, pricing, etc., to customers
  • Obtaining customer approval for services before delivering orders to service personnel
  • Reviewing completed repairs or services performed with customers and collecting payment

Requirements:
  • High school graduate or comparable vocational training
  • Knowledge of computerized sales and marketing software
  • Knowledge of auto/truck tire, lubrication, and maintenance issues
  • Experience using Mitchell Repair, Activant, All-Data, and vehicle service manuals to research and determine malfunctions
  • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication, and maintenance
  • Retail customer service and customer relations experience

Benefits: Competitive salary: $12.00 per hour, Comprehensive benefits package, Opportunities for career growth and development.

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