Retail Customer Experience Coordinator

1 week ago


Cincinnati, Ohio, United States TJ Maxx Full time
Job Title: Retail Customer Experience Coordinator

At TJ Maxx, we're committed to delivering an exceptional customer experience. As a Retail Customer Experience Coordinator, you'll play a key role in ensuring our customers receive the best possible service.

Key Responsibilities:
  • Lead by example, demonstrating outstanding customer service skills and promoting a positive internal and external customer experience.
  • Train and mentor Associates on front-end principles, including personalizing the customer experience and promoting loyalty programs.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates.
Requirements:
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
What We Offer:

We provide a competitive starting pay range of $14.00 to $14.50 per hour, as well as a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

We're an equal opportunity employer and welcome applicants from diverse backgrounds. We're committed to creating a workplace that's inclusive and respectful of all employees.



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