Fire Apparatus Service Expert

7 days ago


Wyoming, United States Rosenbauer South Dakota, LLC Full time

About Rosenbauer South Dakota, LLC

We pride ourselves on providing top-of-the-line fire apparatus with state-of-the-art technology for over 150 years. As the world's largest manufacturer of fire equipment, we ensure our vehicles, production teams, and service personnel are ready to keep communities safe.

Job Summary

The Service Technician – RTX / Municipal Fire Apparatus will deliver superior service and warranty support to internal and external customers. This role involves supporting RTX and municipal customers, dealer technicians, and internal/external Rosenbauer technicians by providing technical information, procedures, and programming. The successful candidate will confirm coverage and process paperwork for Warranty parts needed by RTX customers, dealer technicians, and internal/external technicians.

Main Responsibilities

  • Deliver exceptional service and warranty support to customers
  • Support RTX & Municipal customers, dealer technicians, and internal/external Rosenbauer technicians with technical information, procedures, and programming
  • Confirm coverage and process paperwork for Warranty parts needed by customers
  • Manage diagnostics, repairs, maintenance, and testing of Rosenbauer Fire Apparatus, documenting in Rosenbauer Systems
  • Update and complete SRS tickets/issues with each repair
  • Process return merchandise authorizations for defective parts from vendors

Requirements

  • Associate degree in Service Technician, Automotive Technology, or a similar field (preferred)
  • Able to obtain a CDL license (required)
  • 2+ years of experience performing mechanical repairs (required)
  • Experience and understanding of all facets of firetruck construction and operation (preferred)

Estimated Salary Range: $55,000 - $75,000 per year, depending on location and experience.
Note: Salary may vary based on individual qualifications and performance.



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