Customer Service Banking Specialist

1 month ago

Harper, Texas, United States Security State Bank & Trust Full time
Job Overview

Become a valued member of the Security State Bank & Trust team.

Since our inception in 1941, we have been dedicated to fostering the growth of the communities we serve. Our employees are at the heart of our core values: We Care, We Uphold Integrity, and We Exceed Expectations. Our ongoing financial stability and expansion offer enduring career paths and opportunities for our staff. As we enhance our competitive banking offerings, we are looking to enrich our workforce with dedicated, service-oriented professionals to sustain our success.

Our extensive benefits package includes:

  • Flexible paid time off
  • 10-12 paid holidays, weekends off
  • 401(k) plan with a guaranteed 3% employer contribution and up to an additional 3% match
  • Employer-sponsored life insurance and disability coverage
  • Competitive health, dental, and vision insurance
  • Wellness initiatives
  • Access to complimentary or discounted banking products and services

Position Summary:

The Universal Banker I fulfills a dual role, encompassing the responsibilities of both a Teller and an Account Specialist. This position is pivotal in delivering exceptional customer experiences to both existing and prospective clients. Individuals in this role must exhibit a comprehensive understanding of all banking products and services. A positive demeanor, effective communication skills, and a strong work ethic are essential attributes for the Universal Banker.

Key Responsibilities:

  • Embody the Core Values of Security State Bank & Trust

Teller Responsibilities:

  • Process deposits and loan payments
  • Cash checks, facilitate savings withdrawals, and manage Savings Bonds
  • Handle change orders for commercial clients
  • Record and process night drop and mail deposits
  • Issue cashier's checks and gift cards
  • Manage online transfers
  • Balance cash drawer, vault, and ATM
  • Process coins through the coin counter
  • Facilitate customer access to Safe Deposit Boxes
  • Process and balance teller capture
  • Verify new account entries in the core system
  • Assist customers with stop payments, outgoing collections, address modifications, etc.
  • Order and accept foreign currency
  • Review weekly non-customer lists for compliance
  • Perform additional duties as assigned

Account Specialist Responsibilities:

  • Open and prepare documentation for new and revised accounts
  • Maintain comprehensive knowledge of all products and services
  • Process check orders
  • Reconcile accounts and prepare reports
  • Manage safe-deposit duties
  • Draft account correspondence
  • Assist clients with inquiries and issues
  • Provide Notary Services
  • Prepare documentation for fraudulent activities as necessary
  • Conduct PIN changes, increase limits, and issue debit cards
  • Close accounts as required
  • Process stop payments
  • Manage dormant account releases
  • Document scanning
  • Facilitate wire transfers
  • Assist clients with electronic banking inquiries
  • Perform additional duties as assigned

Qualifications:

  • High School Diploma or General Education Diploma
  • Ability to manage large volumes of currency with precision and speed
  • Strong organizational, interpersonal, and communication skills
  • Exceptional customer service abilities
  • Proficient in Microsoft Word and Excel
  • Excellent typing proficiency
  • Capability to obtain a Notary Public Commission
  • Ability to multitask effectively
  • Understanding of various deposit account types and relevant regulations
  • Banking experience is preferred but not mandatory

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