Patient Service Representative

5 days ago

Petaluma, California, United States PDS Health Full time
About the Role

PDS Health is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our practice.

Key Responsibilities
  • Modeling Company Culture: Demonstrate a strong understanding of our company values and standards, and consistently exhibit a warm and approachable demeanor to patients and guests.
  • Patient Experience: Support the Perfect Patient Experience (PPE) process by helping to get patients to come into the office and ensuring they are comfortable during their visit.
  • Scheduling: Schedule appointments that result in each healthcare provider having a smooth, productive day.
  • Communication: Interact and communicate with patients and guests in the reception area during their wait time, and answer telephones in a timely manner.
  • Administrative Tasks: Ensure that all tasks on the front office checklist are completed daily, and post payments to patient accounts in accordance with Company policies.
  • Subject Matter Expert: Be proficient in our practice management system, with regards to patient registration, e-check in, and ensuring account information is accurate and up to date for each visit.
  • Team Collaboration: Be an active participant in daily morning huddles, monthly team meetings, and any other meetings as required.
  • Business Acumen: Demonstrate a thorough understanding of business imperatives and how the role directly impacts metrics.
  • Brand Ambassador: Demonstrate stewardship of the PDS Health Brand, making decisions consistent with the PDS Health Brand framework.
  • Continuous Learning: Become knowledgeable and support clinicians on patient education regarding the Mouth-Body Connection.
  • Professionalism: Maintain an appropriate professional appearance and demeanor in accordance with company policies, and address others professionally and respectfully.
  • Compliance: Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies.
Requirements
  • Education: High School Diploma or general education degree (GED).
  • Preferred Qualifications: Prior course work or on-the-job training in the fields of dentistry, insurance, or business.
Knowledge, Skills, and Abilities
  • Office Practices: Knowledge of office practices, technology applications, and patient insurances.
  • Results-Oriented: Results-oriented individual with a strong work ethic, able to set realistic goals and meet commitments.
  • Patient Advocate: Flexible and adaptive individual with excellent communication skills, able to empathize with patients and provide a high level of customer service.
  • Process Focused: Detail-oriented individual with a strong understanding of operational processes and technology applications.
  • Financial Acumen: Understanding of profit drivers and ability to utilize metrics to manage.
  • Influencer: Active listener and observer of behavior, able to create a win-win need for change.
  • Self-Motivated: Self-motivated and reliable individual, able to work independently as well as part of a team.
  • Time Management: Ability to manage tasks and time effectively without compromising the quality of work.
  • Interpersonal Skills: Excellent interpersonal, oral, and written communication skills.
  • Confidentiality: Ability to handle and maintain extreme confidentiality with patient records.
  • Organizational Skills: Organized and detail-oriented individual, able to work in a fast-paced environment.

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