Field Service Technician

3 weeks ago

Pinellas Park, Florida, United States Wideopenwest, Inc. Full time
Job Summary:

Wideopenwest, Inc. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and maintaining our network infrastructure, ensuring that our customers receive the best possible service. This is a great opportunity to work with a leading provider of broadband services and to develop your skills in a fast-paced and dynamic environment.

Key Responsibilities:
  • Install and maintain network infrastructure, including coaxial cables, fiber optic cables, and other equipment.
  • Perform troubleshooting and repair of network issues, including signal degradation and equipment malfunctions.
  • Provide excellent customer service, ensuring that customers are satisfied with the service they receive.
  • Work independently and as part of a team to achieve goals and objectives.
  • Maintain accurate records and reports, including work orders and customer interactions.

Requirements:
  • High school diploma or equivalent required.
  • Ability to interact with customers to present technical information to a non-technical audience.
  • Ability to work independently and as part of a team.
  • Ability to accurately measure distances using tapes and other measuring devices.
  • Ability to use assigned test equipment, including signal level meters and volt OHM meters.
  • Ability to accurately maintain records, logs, reports, work orders, etc.
  • Ability to operate handheld Field Service Tool application.
  • Ability to handle escalations and time-critical issues.
  • Ability to read street maps.
  • Ability to work flexible hours as required, including evenings, weekends, and on-call shifts.
  • Valid driver's license and good driving record required.

Physical Demands/Working Conditions:
  • Ability to work while standing most of the time and walk or work over all types of terrain, in all types of weather.
  • Ability to carry tools and equipment.
  • Ability to work in tight spaces while bending, twisting, and reaching.
  • Ability to carry, climb, and operate extension ladder (approx. 28' & 75lbs).
  • Ability to differentiate between different sizes and colors of wires.
  • Ability to perform work in elevated places (i.e., roofs and utility poles).
  • Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools.
  • Ability to work with small components.
  • Ability to use close vision, peripheral vision, and adjust focus.
  • Ability to work in poorly ventilated areas such as attics, in extreme temperatures.
  • Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
  • Ability to lift up to 90 pounds.
  • Physically able to use computer equipment and test equipment.
  • Ability to work in environments that may contain dust, dirt, noise, insects, and cleaning solutions.
  • Ability to work safely near power lines and electrical equipment.
  • Ability to drive Company vehicles in a safe manner.
  • Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders, and/or gaffs that may be used in this position.

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