Automotive Service Advisor

3 days ago


Boerne, Texas, United States El Toro Auto Group Full time
Service Advisor Opportunity at Ford of Boerne

We are seeking a skilled Service Advisor to join our team at Ford of Boerne. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Greet customers promptly and provide a positive first impression
  • Listen to customers' needs and communicate effectively with our service technicians
  • Upsell additional services in a professional and courteous manner
  • Provide accurate repair estimates and explain costs to customers
  • Ensure all work is completed to a high standard and notify customers when vehicles are ready for pickup
  • Sell and manage extended warranties
  • Review and explain repairs with customers
  • Handle customer concerns and complaints in a timely and professional manner
  • Maintain high customer satisfaction scores
Requirements:
  • 3-5 years of dealership experience, with Ford experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Recognition and rewards for outstanding performance

We offer a dynamic and supportive work environment, with a focus on customer satisfaction and employee development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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