Automotive Service Consultant

3 days ago


Boerne, Texas, United States El Toro Auto Group Full time
Service Advisor Opportunity

We are seeking a skilled Service Advisor to join our team at El Toro Auto Group. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Greet service department customers promptly and courteously, setting the tone for a positive experience.
  • Listen attentively to customers and effectively communicate repair needs to our service technicians.
  • Upsell additional services using a consultative approach, always prioritizing the customer's needs.
  • Provide accurate repair and maintenance estimates, ensuring transparency and trust.
  • Follow up on each repair, keeping customers informed of progress and ensuring satisfaction.
  • Review and explain repairs and associated costs with customers, addressing any concerns or questions.
  • Maintain a high level of customer satisfaction, adhering to dealership standards.
Requirements:
  • Minimum 3-5 years of dealership experience, with a strong background in customer service.
  • Ford experience is preferred, but not required.
Benefits:
  • A competitive salary, with opportunities for career growth and development.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) plan, with employer matching.
  • An employee vehicle purchase program, offering discounts on new vehicles.

We are committed to providing a positive and supportive work environment, where our employees can thrive and grow. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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