Automotive Service Advisor

1 week ago


Boerne, Texas, United States El Toro Auto Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Quick Lane Service Advisor to join our team at El Toro Auto Group. As a Quick Lane Service Advisor, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Provide top-notch customer service, greeting guests promptly and courteously, and addressing their needs in a timely and professional manner.
  • Act as a liaison between customers and service technicians, clearly communicating repair needs and ensuring that work is completed to the highest standards.
  • Upsell additional services using low-pressure, high-integrity methods, while maintaining a customer-centric approach.
  • Provide accurate repair and maintenance estimates, adhering to dealership standards and policies.
  • Inspect repair quality, ensuring that all work is complete and meets our high standards.
  • Review and explain repairs and associated costs with customers, addressing any concerns or questions they may have.
  • Maintain a high level of customer satisfaction, adhering to our dealership's CSI standards.
Requirements
  • Strong communication skills, with the ability to effectively interact with customers and colleagues.
  • Ability to work a Saturday schedule, as needed.
  • Strong multitasking skills, with the ability to handle multiple tasks and priorities in a fast-paced environment.
Benefits
  • Competitive salary and benefits package, including health, dental, and vision insurance.
  • Life insurance and paid vacation time.
  • Employee vehicle purchase program and career advancement opportunities.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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