Population Healthcare Management RN Clinic Specialist
2 weeks ago
Job Summary:
This role coordinates, educates, and provides expertise to members across the continuum of care from complex medical to chronic conditions, promoting compliance with preventative care measures.
The position coordinates healthcare interventions designed to facilitate care at the lowest level that can safely be achieved, focusing on closing immediate goals and empowering members to self-manage chronic conditions and emphasize control of the disease.
The Concierge Care Coordination Nurse at the clinic complements the practitioner-patient relationship through support of the established plan of care, using cost-effective, recommended practice guidelines.
The goal is to address any acute needs as well as to prevent or delay severe stages of disease progression and enhance the member's quality of life.
In doing so, this position helps to reduce complications and morbidities in an effort to improve health and reduce the costs of the member's healthcare services.
Key Responsibilities:
- Coordinate, educate, and provide expertise to members across the continuum of care from complex medical to chronic conditions.
- Coordinate healthcare interventions designed to facilitate care at the lowest level that can safely be achieved, focusing on closing immediate goals and empowering members to self-manage chronic conditions and emphasize control of the disease.
- Assigned to one or more physician practices, lead a multi-disciplinary team of professionals to coordinate efforts to identify clients with highest level of morbidity, risk, utilization, cost, and gaps in care and implement ways to collaborate with providers to improve outcomes and quality of care.
- Conduct or participate in team huddles to review strategies, identify clients or providers with immediate needs, and develop a plan of action to provide quality care.
- Analyze clinical information to identify members and determine eligibility and appropriateness for enrollment in the Concierge Care Coordination Program.
- Review daily census for any enrollee in their panel admitted to the hospital; assess need for and coordinate discharge planning as needed.
- Assess hospitalized enrollees for the need for ongoing care coordination, disease management, or open gaps in care, working with hospital and providers to meet enrollee needs.
- Conduct outreach and follow-up on any enrollee with a pattern of emergency room visits to assess for contributing factors and develop actions to reduce avoidable emergency room and potentially avoidable hospital admissions.
- Provide outreach to any enrollee identified as having a chronic condition(s), not well managed or with multiple gaps in care, and in need of preventive services.
- For all enrollees identified for care management, conduct a thorough needs assessment, including a risk stratification, to determine health, psychological, educational, and social needs, and the level of care requirements.
- In collaboration with the physician and enrollee, develop an individualized care plan.
- Establish Specific, Measurable, Achievable, Realistic, and Time-bound goals that address identified needs, improve member quality of life, and promote evaluation of the cost and quality outcomes of the care provided.
- Collaborate with healthcare team in assessing the progress toward individual health care goals, to optimize patient adherence to medical plan of care, including medication adherence, evidence-based care, and specific screenings for recommended preventive care. Complete electronic referrals, medication refills, and pend to primary care provider as appropriate.
- Assess barriers when member has not met treatment goals, is not following treatment plan of care, or has not kept important appointments.
- Update the member care plan as changes in status occur and at least annually; communicate with the multidisciplinary team as indicated.
- Provide member education on disease process and healthy lifestyle changes; via phone call, texting messages, and/or face-to-face to improve self-management of specific conditions that are consistent with clinical practice guidelines.
- In conjunction with Concierge Care Coordination Health Social Worker, may conduct in-home assessments, on an as-needed basis, to assess the member's home environment to evaluate for safety, appropriateness of setting, and to ensure member has all needed supplies and medications.
- Conduct multidisciplinary team conferences as needed for any client with significant clinical, social, or behavioral health concerns, who has been unable to eliminate barriers to care and who would benefit from a more collaborative approach to address needs.
- Support the practitioner-patient relationship and plan of care with an emphasis for the prevention of disease exacerbation and complications.
- Educate members regarding shared decision-making tools to ensure the member is informed of all care options and potential harms and benefits.
- Educate and empower members towards self-management while increasing quality of life.
- Facilitate coordination, communication, and collaboration with the member and other stakeholders in order to achieve goals and maximize positive member outcomes.
- Develop an understanding of and ensure compliance with accreditation requirements for standards related to DM/CM programs.
- Maintain requirements of documentation as reflected in audits to meet compliance with quality standards and acknowledges patient's rights on confidentiality issues, always maintains patient confidentiality, and follows all HIPAA guidelines and regulations.
- Refer to the medical director for any questionable, quality, or inappropriate treatment regimen and/or care.
- Complete other projects, assignments, and duties as assigned.
Requirements:
- Registered nurse licensure in the State of Florida.
- Certified case manager or certified diabetes educator preferred.
- Minimum of five years of clinical experience and two years of experience in a health maintenance organization or disease management organization.
- Knowledge of Microsoft Office and internet software.
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Hollywood, Florida, United States Community Care Plan Full timeJob SummaryWe are seeking a highly skilled Registered Nurse to join our team as a Population Healthcare Management RN Clinic Specialist. This role will play a critical part in coordinating, educating, and providing expertise to members across the continuum of care.Key ResponsibilitiesCoordinate healthcare interventions to facilitate care at the lowest level...
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