Clinical Training Specialist

2 weeks ago

Hollywood, Florida, United States VITAS Healthcare Full time
Job Title: CCC Clinical Trainer

VITAS Healthcare is seeking a skilled CCC Clinical Trainer to facilitate and support the training, education, and ongoing development of PCCs, LPNs, and RNs within their initial 90 days of employment and beyond.

Key Responsibilities:
  • Create and maintain documents used for training, develop roll-out training, monthly education offerings, and any 1:1 re-training as needed.
  • Support the training and compliance for the department policies and procedures within the Telecare Call Centers.
  • Ensure all clinical standards are within current nursing practice and VITAS standards.
  • Monitor both incoming and outbound calls for agents within their initial 90 days with VITAS.
  • Facilitate and promote training, education, and ongoing development of new and existing employees.
  • Ensure new hire employee skill sets and competencies are present and achieved during the initial new hire training and education.
  • Provide on-going agent support, coaching, guidance, and positive/constructive feedback throughout the new hire training process.
  • Document and evaluate the orientation process using the tools provided.
  • Ensure the completion of all required competencies on a daily and weekly basis.
  • Provide clinical training, within the scope of an RN license, to include the role of LPN and administrative staff for telephonic triaging, assessment, interventions, plan of care, follow-up, and documentation.
  • Encourage and facilitate assimilation into VITAS throughout the 90-day orientation process.
  • Provide feedback on challenges and/or enhancement ideas to the GM and Training Manager on the training, education, and orientation process and supporting materials.
  • Assist in the development and management of training materials.
  • Attend State of the Call Center meetings when directed.
  • Provide workable solutions and ideas regarding training, education, and quality, and acknowledgement opportunities for the Telecare operations.
  • Participate in quality assurance meetings and calibration sessions as directed.
Requirements:
  • Minimum two years prior relevant training experience.
  • Minimum two years of clinical RN experience required.
  • Proven track record of meeting project deadlines and schedules.
  • Excellent written, oral, and interpersonal communication skills.
  • Experienced in effectively facilitating training sessions.
  • Proficient in delivering informative, well-organized presentations.
  • Ability to communicate difficult/sensitive information tactfully.
  • Skilled in identifying critical issues.
  • Creative/critical thinking skills to solve complex training and quality needs.
  • Strong ability to train new and existing team members.
  • Support the process of innovative change.
  • Facilitates effective team interaction.
  • Experience in conducting effective progress evaluations in a timely manner.
  • Strong ability to work effectively with senior-level management team members.
Education:
  • Associates degree in Nursing from an accredited college or university or the international equivalent required.
  • Active Registered Nursing (RN) license required.

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