Front Desk Representative

5 days ago


Kalamazoo, Michigan, United States Greenleaf Hospitality Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our dynamic front office team at Greenleaf Hospitality Group. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless service, and driving revenue growth.

Key Responsibilities
  • Guest Interaction: Build positive relationships with guests, respond to their needs, and resolve any issues in a professional and courteous manner.
  • Service Excellence: Implement operating procedures and standards to ensure consistent high-quality service, and work towards goals to benefit the company and the team.
  • Operational Efficiency: Execute daily shift processes, review billing, and resolve billing discrepancies and disputes in a timely and efficient manner.
  • Team Collaboration: Work closely with staff through strong communication and verbal skills, and contribute to an energetic and positive work environment.
  • Revenue Growth: Sell and upsell a variety of opportunities and products on the fly, and provide information about services available in the community, local attractions, and events.
Requirements
  • Availability: Able to work weekends and holidays, with a schedule based on hotel needs.
  • Communication Skills: Strong verbal and written communication skills, with the ability to work closely with staff and guests.
  • Problem-Solving: Able to problem-solve on the spot and make prompt but thoughtful decisions.
  • Technical Skills: Experience with Opera or a Rooms Management system is a plus, but not required.
  • Physical Demands: Able to stand for long periods of time, up to 8 hours or more, and lift up to 40 pounds from time to time.
What We Offer
  • Employee Assistance Program: A wide range of services, including up to 7 free counseling sessions per year.
  • Health and Wellness Reimbursement: Up to $600 annually for items like massages, gym memberships, and running shoes.
  • Shift Meal: Provided per day.
  • Discounted Hotel Rates: At Radisson Hotel Group branded properties worldwide.
  • Parental Leave Program: Full-time option.
  • 401K: 100% match up to 3% (full-time option).
  • Medical/Dental/Vision: Full-time option.


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