Key Holder Associate

1 week ago


Raleigh, North Carolina, United States Belk, Inc. & Belk eCommerce LLC Full time
About the Role

At Belk, Inc. & Belk eCommerce LLC, we are committed to reimagining the department store experience. As a Key Holder Associate, you will play a critical role in driving store sales and metrics by supporting the leadership team with store opening and closing coverage.

Key Responsibilities
  • Opens and/or closes the store, ensuring that proper store procedures and policies are followed as directed by store management.
  • Responsible for covering open CSL shifts, focusing on associate celebrations and modeling service behaviors.
  • Drives customer service during assigned periods, ensuring a positive in-store experience.
  • Approves select point of sale transactions, such as returns and voids, to serve customers effectively.
  • Resolves customer service issues promptly and efficiently.
  • Engages in promoting and selling products to ensure customer satisfaction.
  • Ensures that registers are properly opened and closed, doors are opened and locked, and alarms are set correctly.
  • Supports store manager with management and coordination of daily store operations.
  • Communicates results from CSL walks with store leadership.
  • Remains current on all company policies and ensures that all policies, standards, and procedures are maintained and followed consistently.
Requirements
  • Must participate in Service Excellence leadership training.
  • Must be 18 or rising senior in high school.
  • High School Diploma or GED equivalent.
  • Experience in retail preferred.
  • Excellent communication skills.
  • Must be able to work a flexible schedule, including mornings, evenings, and weekends, and close the store one to two nights per week.
  • Internal applicants: 12-18 months required employment to be considered for the role.
  • Internal applicants: Must be in good standing (not on performance warning) and have a good or better on their last performance appraisal.
Physical Requirements
  • Ability to use computer keyboard, standard telephone, and other related business equipment.
  • Hand manipulation to remove sensor tags.
  • Ability to push/pull pounds when moving stock carts.
  • Task demands vary in each department due to different types of merchandise.
  • Stocking requirements can involve reaching above and below shoulder level and lifting 25-50 pound boxes.
  • Ability to work at a safe and steady pace.

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