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Laboratory Supervisor
2 months ago
Job Summary:
This position meets the minimum CLIA qualifications of a Laboratory General Supervisor, and under the direction of the Laboratory Director and/or Laboratory Manager, coordinates and manages the day-to-day operations of their specific section(s) and shift(s). The Laboratory Supervisor serves in an administrative role with direct reports, and functions in an exempt pay status. In conjunction with the Laboratory Director and/or Laboratory Manager, this position develops and implements new procedures, instrumentation, quality control, and reagent use. This position is also responsible for the development and maintenance of policies and procedures that meet the standards of regulatory agencies and implements service quality improvements. The Laboratory Supervisor ensures all personnel are held accountable through ongoing personnel performance reviews and assists in the orientation and development of personnel competencies for their section(s).
Key Responsibilities:
- Meet expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Provide day-to-day supervision of high, moderate, and waived complexity test performance by laboratory testing personnel.
- Be accessible to address technical problems via on-site, telephone, or electronic consultation with testing personnel at any time that testing is performed in accordance with policies and procedures established by the laboratory Medical Director.
- Ensure compliance with all policies, procedures, and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities such as CLIA, TJC, CAP, AABB, etc.
- Plan, organize, and coordinate the work activities of assigned section(s) and shift(s).
- Keep accurate attendance records on all associates; maintain time and attendance records for the department.
- Assist the Director/Manager in maintaining the Laboratory budget to include monthly analysis and variance reporting on expense detail.
- Assist the Director/Manager in associate performance conversations that drive merit increases.
- Develop, implement, and maintain current procedural manuals of all tests performed in the section(s) assigned and updates and reviews manuals biennially or more often as necessary.
- Enforce all safety policies and procedures.
- Research, evaluate, and implement new and improved procedures, methodologies, instrumentation, and techniques as assigned by the Director/Manager, or Supervisor.
- Implement an appropriate section and/or shift-specific Quality Control Program and maintains all applicable Quality Control and Functional Verification records.
- Be responsible for monitoring test analyses and specimen examinations to ensure that acceptable levels of analytic performance are maintained. Review the work done by technologists/technicians working in the section(s) or shift(s) assigned to ensure a minimum of errors and corrective action in the interest of good patient care. Refer clinical problems to the laboratory director, manager, or supervisor as appropriate.
- Assure that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications. Ensure that patient test results are not reported until all corrective actions have been taken and the test system is properly functioning.
- Operate, maintain, and troubleshoot all equipment in assigned section(s) to keep in good working order; make minor repairs and adjustments when necessary; initiate and follow through with Biomedical Engineering/equipment manufacturer for safety checks and repairs; schedule preventive maintenance within section with Biomedical Engineering, equipment manufacturer, or an outside contractor.
- Prepare and submit routine or special administrative and technical reports by due dates as required, requested, or delegated.
- Order and maintain inventories for all necessary supplies and reagents in assigned section(s) to always have an adequate amount on hand.
- Train new technologists and technicians in the assigned section(s) procedures and policies and provide subsequent training in all new or revised procedures and techniques for assigned shift(s) or provide remedial training as necessary. Responsible for maintaining orientation records on new associates.
- Assist the Director/Manager in designing, implementing, collecting, and analyzing data, and reporting all phases of a comprehensive performance improvement program that involves laboratory personnel in Performance Improvement activities.
- Prepare and conduct in-service education either formally or informally for assigned section(s) and shift(s).
- Provide input on personnel for hire, fire, transfer, interview, disciplinary probation, etc; counsel and document technical deficiencies.
- Perform skills review and competency assessments and maintains appropriate documentation on all technical personnel as delegated by the Laboratory Manager/Director.
- Oversee and enforce expectations of personnel in assigned section(s).
- Participate in proficiency testing surveys; review and evaluate results and maintains copies of survey records in section(s).
- Coordinate and attend meetings as required to discuss changes and developments regarding policies, equipment, procedures, staffing, etc.
- Utilize and have a thorough working knowledge of the Laboratory Information System and applications thereof.
- Demonstrate competence to perform assigned patient care responsibilities in a manner that meets the population-specific and developmental needs of patients served by the department.
- Appropriately adapt assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, age-specific, and other developmental needs of each patient served.
- Process patient specimens, including collection, handling, and distribution always cognizant of minimal pediatric specimen volumes (when required).
- Perform all routine and complicated laboratory procedures in the primary section to which assigned about age (pedi) or sex-specific values.
- Provide notification and documentation of critical laboratory values obtained.
- Calculate, enter, and/or verify results of laboratory procedures.
- Perform all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary for the performance of assigned job duties.
- Keep abreast of Medical Technology, by reading Journals, texts, and technical bulletins; attend workshops and seminars; become active in local professional associations.
- Demonstrate adherence to the CORE values of CHRISTUS Health.
- Perform other duties as assigned.
