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Technical Infrastructure Program Manager

2 months ago

Houston, Texas, United States GTN Technical Staffing and Consulting Full time

Position Overview: We are seeking a skilled Infrastructure Program Manager to oversee and enhance our technology framework. This role is crucial for ensuring the efficient functioning of our network systems and aligning technology initiatives with business goals.

Key Responsibilities:

  • Manage and optimize technology infrastructure within a professional environment.
  • Must be adaptable to a corporate culture.
  • Preference for candidates with experience in smaller organizations who can engage directly with technology.
  • Experience working closely with high-level executives is essential.
  • Provide comprehensive support from high-level infrastructure management to detailed service assistance.
  • Oversee relationships with external vendors and service providers, ensuring adherence to performance metrics and service agreements.
  • Lead initiatives related to cybersecurity, including conducting risk assessments and formulating mitigation strategies.
  • Effectively communicate IT strategies, performance metrics, and issues to senior management.
  • Develop and maintain IT policies and procedures to ensure operational efficiency and compliance with regulatory standards.
  • Implement best practices to improve service delivery.
  • Act as a liaison between employees and IT service vendors for any technology-related inquiries.
  • Provide training and support to employees to enhance their proficiency with technology tools.
  • Coordinate and manage the onboarding and offboarding processes for employees.

Qualifications:

  • Bachelor's degree in Information Systems, Computer Science, or a related discipline.
  • Minimum of 5 years of experience in IT service delivery.
  • Versatile skill set to support both team and management in a smaller organization.
  • Proven experience in managing third-party vendor relationships.
  • Demonstrated project management capabilities, including planning, execution, and monitoring.
  • Expertise in network administration and cybersecurity best practices.
  • Strong knowledge of regulatory requirements pertinent to IT.
  • Exceptional communication and interpersonal skills.
  • Ability to deliver outstanding customer service and support to internal stakeholders.
  • Capacity to work independently with minimal oversight in a dynamic environment.
  • Willingness to work onsite four days a week, with remote work on Fridays in a professional setting.