Service Support Field Advisor

4 days ago

Costa Mesa, California, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences. Our mission is to empower adventurous spirits to explore the world without limits, while protecting the environment for future generations.

Role Summary

We are seeking highly motivated and customer-focused individuals to join our team as Service Support Field Advisors at Rivian. This is an ongoing recruitment effort, allowing us to build a pipeline of qualified candidates who can be considered for future openings. You will be contacted if a position matching your qualifications becomes available.

Responsibilities
  • Act as the on-site liaison between the centralized Service Support Operations Center and Service Center Front of House operations.
  • Provide end-to-end support to Rivian owners and fleet companies, addressing vehicle education, charging, and connectivity questions, as well as roadside assistance and servicing/repair needs.
  • Utilize strong listening and comprehension skills to triage situations, document vehicle concerns, and determine the best servicing solution with a customer-first focus.
  • Document customer concerns, determine if a quick technical solution is available, execute the resolution, and document.
  • Collaborate with the Remote Diagnostic Team to create a service ticket, work on repair plans, and communicate with customers on next steps.
  • Travel to Rivian's factory for periodic support and training.
Qualifications
  • Required levels of experience will vary based on business need.
  • Enthusiasm and passion for Rivian and electric vehicles.
  • Empathy, sincerity, patience, and strong communication skills.
  • Excellent follow-up and probing skills.
  • Strong problem-solving capabilities.
  • Ability to maintain composure under pressure and deal with ambiguity.
  • Ability to multi-task and navigate multiple work streams and tools.
  • Willingness to learn new and innovative automotive technologies.
  • Ability to work in a team-based environment and achieve common goals.
  • Flexibility to work 1st, 2nd, or 3rd shift, including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions.
Pay Disclosure

Salary Range/Hourly Rate for California Based Applicants: $37.54 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary

Rivian provides robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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