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Guest Service Agent @ Hilton Garden Inn VBO

1 month ago

Virginia Beach, Virginia, United States Charter Senior Living Full time
Job Title: Guest Service Agent

At Shamin Hotels, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of perfect.

Key Responsibilities:
  • Register and assign rooms to guests, ensuring a smooth and efficient check-in process.
  • Provide guests with information about hotel services, amenities, and local attractions.
  • Process payments, handle guest complaints, and resolve issues in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Stay up-to-date with hotel policies, procedures, and promotions to provide accurate information to guests.
Requirements:
  • Proven experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • High school diploma or equivalent required.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Shamin Hotels.