Service Advisor

4 weeks ago


Tulsa, Oklahoma, United States Jim Norton T - Town Chevrolet Full time
Job Title: Service Advisor

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Jim Norton T - Town Chevrolet in Tulsa, Oklahoma.

Job Summary:

The Service Advisor will be responsible for providing exceptional customer service, interacting with customers to schedule service appointments, and ensuring timely and high-quality repairs. The ideal candidate will have prior experience as a Service Advisor or in a similar customer service role, excellent communication and interpersonal skills, and a strong problem-solving ability.

Key Responsibilities:
  • Interact with customers to schedule service appointments and provide cost estimates
  • Listen to customers' concerns and accurately determine their vehicle's service needs
  • Coordinate between customers and service technicians to ensure timely and high-quality repairs
  • Update customers on the status of their vehicles and any additional service recommendations
  • Handle customer inquiries, complaints, and escalations professionally and promptly
Requirements:
  • Prior experience as a Service Advisor or in a similar customer service role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficient computer skills and familiarity with automotive software
  • Ability to adapt to a fast-paced and dynamic work environment
Benefits:
  • Competitive salary range: $60,000 - $150,000 per year
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid vacation and holidays
  • Employee discounts on vehicle purchasing and servicing
About the Company:

Jim Norton T - Town Chevrolet is a leading automotive dealership located in Tulsa, Oklahoma. We strive to exceed our customers' expectations by providing exceptional customer service and quality vehicles. As a member of our team, you will have opportunities for growth and advancement in a dynamic and supportive work environment.

We are committed to providing a safe and inclusive work environment for all employees. If you are a motivated and customer-focused individual who is eager to learn and grow, we encourage you to apply for this exciting opportunity.


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