Customer Service Advocate
2 weeks ago
Are you looking for a challenging and rewarding career in customer service? Billshark is a fintech company that specializes in bill reduction and subscription cancellation. We're seeking a skilled and motivated individual to join our team as a Customer Service Advocate.
As a Customer Service Advocate, you will be responsible for helping customers cancel their under-used subscription services by calling or chatting with their subscription providers. You will also be responsible for documenting the customer's cancellation journey in our CRM and providing an exceptional customer experience by delivering better service than was expected.
We're looking for someone with strong interpersonal skills, the ability to multitask, and a positive attitude. If you're a team player who is willing to learn and grow with our company, we want to hear from you.
Responsibilities:
- Cancel unwanted subscription services for customers
- Document customer cancellation journeys in CRM
- Provide exceptional customer service
- Contribute to process improvements
- No experience necessary
- Basic computer skills
- Strong communication skills
- Positive attitude
- Willingness to learn
- Alignment with our core values: Tenacity, Camaraderie, and Hunger
- Must be willing to commute to office in Hopkinton, MA
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