Logistics Operations Supervisor

2 weeks ago


Boston, Massachusetts, United States Fooda Full time
Position Overview

About Us:
Founded in 2011, Fooda has transformed the workplace dining experience by introducing rotating popup restaurants within office environments. With operations in 45 cities and over 100 million meals served, we leverage technology and a vast network of restaurants to deliver exceptional food programs to various workplaces, including corporate offices, hospitals, and schools. Our mission is to create a delightful dining experience that employees look forward to every day.

Role Summary:
The Delivery Logistics Manager is essential for overseeing all delivery operations across designated markets. This role involves managing daily logistics operations while providing leadership and support to the logistics team. Building strong relationships with internal teams and external partners is crucial for success in this position.

Key Responsibilities:

  • Lead and support the logistics team in executing daily operations, ensuring adherence to best practices.
  • Optimize delivery offerings by utilizing internal scheduling tools to provide the best variety and value.
  • Maintain proactive communication with clients to address and resolve any issues that may arise.
  • Collaborate with internal Account Managers to assess client feedback and business performance.
  • Develop and manage monthly schedules for restaurants and delivery personnel.
  • Train delivery drivers on operational best practices to enhance retention and performance.
  • Identify potential challenges and recommend process improvements for operational efficiency.
  • Implement product enhancements and strategic initiatives, ensuring all performance benchmarks are met.
  • Provide regular performance metrics and insights to senior management.
  • Work closely with customer support to address refund requests and identify trends for improvement.

Ideal Candidate Profile:

  • Minimum of five years of experience in operations management and client relations.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Strong project management skills with the capability to juggle multiple priorities.
  • Proficient in balancing stakeholder needs and making decisions aligned with company goals.
  • Excellent communication skills across various channels.
  • Proactive in identifying potential issues and fostering positive relationships with clients and partners.
  • Positive attitude and ability to lead by example.
  • Skilled in analyzing delivery market performance and aligning it with company objectives.

What We Offer:

  • Competitive salary and stock options based on experience.
  • Comprehensive health, dental, and vision insurance.
  • 401k retirement plan with company matching.
  • Paid parental leave benefits.
  • Flexible spending accounts.
  • Company-issued laptop.
  • Daily subsidized lunch program and complimentary snacks in the office.
  • A rewarding and challenging work environment.


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