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Patient Care Support Specialist

2 months ago

Oceanside, California, United States Scripps Health Full time

Join Scripps Health as a Patient Service Representative

At Scripps Health, we pride ourselves on being recognized as one of the nation's Top 100 Places to Work. Here, you will be part of a dedicated team that is committed to enhancing the lives of our patients and supporting each other.

Your Role: As a Patient Service Representative in our Head/Neck Surgery department, you will play a crucial role in delivering exceptional service in a fast-paced environment. Your responsibilities will include:

  • Patient Interaction: Engaging with patients and healthcare providers to collect necessary information for accurate registration.
  • Appointment Management: Scheduling and confirming appointments, both in-person and via phone, while ensuring proper insurance details are recorded.
  • Financial Transactions: Handling point of service payment collections and addressing customer billing inquiries.
  • Check-In/Check-Out Process: Managing the patient check-in and check-out process, which includes verifying identification and confirming demographic and insurance information.
  • Referral Management: Initiating and validating referrals and authorizations as needed.
  • Customer Service Excellence: Adopting a proactive approach to customer service by actively listening to patients, taking ownership of their concerns, and escalating issues to leadership when necessary.

This is a full-time position with a day shift schedule, offering a supportive work environment where you can thrive and develop your skills.