Senior Business Analyst, Wholesale Operations

3 weeks ago

Bentonville, Arkansas, United States Walmart Full time
About the Role

We are seeking a highly skilled Senior Business Analyst, Wholesale Operations to join our Merchandising Solutions team. As a key member of our team, you will play a pivotal role in the implementation of our new Item Data Management (IDM) application, ensuring the accuracy of Sam's Club item level data and providing expert advice and guidance to others in the application of information and best practices.

Key Responsibilities
  • Maintain the accuracy of Sam's Club item file database by determining the proper setting for product attribution, monitoring exceptions of item attributes, and making corrections.
  • Execute corporate compliance initiatives related to Merchandising systems and processes for item file and point of sale process and technology.
  • Complete work assignments and priorities in Sam's Item File Support area by using policies, data, and resources, collaborating with Managers, co-workers, customers, and other business partners.
  • Provide guidance and support on Item File processes, tools, and systems by monitoring a support folder, responding to formal and informal support requests, and communicating with internal and external customers.
What You'll Make an Impact By
  • Supporting and ensuring accuracy of Sam's Club item level data by playing a pivotal role in the implementation of Sam's Club's new Item Data Management (IDM) application.
  • Assisting internal users and Sam's Club suppliers on how to use the new Item Data Management (IDM) application for new item setup as well as how to conduct data enrichment on existing items.
  • Providing guidance in response to formal and informal support requests, communicating with internal and external customers to understand needs, researching issues and identifying solutions, and escalating situations as needed.
  • Partnering with merchant teams and suppliers to monitor category-level data enrichment progress and provide support to help accomplish enterprise-level goals.
Preferred Qualifications
  • Ability to effectively manage competing and conflicting priorities.
  • Sense of urgency accurately communicating issues to leadership.
  • Proficiency with Microsoft Office tools, especially MS Excel.
  • Prior experience in a customer service or customer support role.
  • Sharp attention to small details.
  • Ability to function as part of a cohesive team.
About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating almost 600 clubs in the US. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity - unique styles, experiences, identities, abilities, ideas, and opinions - while being inclusive of all people.

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