Service Leadership Manager

4 weeks ago


Chicago, Illinois, United States Double Good Full time

We're looking for a talented and experienced Head of Customer Service to join our team at Double Good. As a key member of our Customer Service team, you'll be responsible for leading our Customer Service function, developing and implementing strategies to drive customer-centric growth, and ensuring that our customers receive exceptional support.

The ideal candidate will have a strong background in goal deployment, strategic planning, and building organizational capability, as well as excellent communication skills, demonstrated ability to mobilize and manage people at all levels, servant leadership and service mindset, and SQL skills. We offer a competitive salary of $140,000 - $170,000 per year, based on experience, and a comprehensive benefits package, including medical, dental, vision insurance, flexible spending account, 401(k) with 4% company match, generous PTO, 11 holidays, paid parental leave, comprehensive employee assistance program, company-sponsored disability and life insurance, and a monthly popcorn allowance.


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