Optical Sales Associate

4 weeks ago


Freeport IL, United States Shoptikal, LLC Full time
Customer Service Representative Opportunity

At Shoptikal, LLC, we are seeking a highly skilled and customer-focused Optical Sales Associate to join our team. As a key member of our optical department, you will be responsible for providing exceptional patient and customer service in the selection, ordering, and dispensing of eyewear. Your primary goal will be to ensure that every customer leaves our store satisfied with their purchase and experience.

Key Responsibilities:
  • Provide excellent customer and patient service according to company and optical center standards
  • Analyze patient eyewear needs and recommend specific lenses, lens coatings, and frames to satisfy patient needs
  • Assist patients in selecting frames according to style and color, ensuring frames are coordinated with facial and eye measurements and optical prescriptions
  • Order and dispense eyewear accurately and professionally
  • Assist patients with proper frame repairs and adjustments
  • Show patients how to insert, remove, and care for their contact lenses
  • Assist the optometrist with case histories and screenings

Requirements:
  • High school graduate or equivalent
  • Maintain license as required by state
  • Previous experience in an office and/or optical dispensing is preferred
  • Able to handle multiple customer interactions/phone calls at a time
  • Able to work with patient eyewear needs, including analyzing prescriptions, repairs, and adjustments, and lifestyle dispensing

Benefits:
  • Competitive wages and incentives
  • 401K with match
  • Vacation pay/personal day
  • Volunteer time off
  • Sick pay
  • Health and wellbeing benefits
  • Voluntary/cafeteria offerings
  • Employee assistance program
  • On-the-job training and certification
  • Teammate recognition program


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