Clinical Customer Service Specialist
1 week ago
We are a leading provider of home medical equipment products and services, dedicated to delivering high-quality solutions to our customers.
Job Description: Clinical Customer Service SpecialistEstimated Salary: $48,000 - $62,000 per year
We are seeking a skilled Clinical Customer Service Specialist to join our team. In this role, you will be responsible for coordinating the delivery of medical equipment, resolving customer inquiries, and ensuring compliance with insurance regulations.
Key Responsibilities:
- Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.
- Responsible for both inbound and outbound calls, verifying patient information, and explaining compliance requirements to the customer.
- Collects patient financial responsibility prior to processing new supply tickets and reviews documentation to ensure validity.
Requirements:
- High School Diploma or equivalent.
- One (1) year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management.
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