Order Fulfillment Specialist

4 days ago


Fort Worth, Texas, United States TEKsystems Full time
Job Overview

We are seeking an experienced Order Fulfillment Specialist to join our team in Fort Worth, TX.

This is a fully onsite position that requires excellent communication skills, order management software proficiency, and a strong customer service background.

Responsibilities
  • Manage requests for quotations (RFQs) by analyzing requirements and verifying stock availability, purchasing contracts, and previous requests sent to suppliers.
  • Prepare offers to customers based on the best supply source, determined by the Procurement department.
  • Perform RFQ follow-up activities to maintain customer relationships through emails, calls, videoconferences, and visits.
  • Build sustainable relationships with customers by providing product information and explaining complex technical details.
  • Proactively handle customer complaints and ensure resolution by communicating with the Manager and other departments.
  • Monitor and manage daily targets/KPIs, such as Sales, Margin, Bookings, OTIF%, Order Book, etc., through the Business Intelligence tool.
Requirements
  • 2 years of order processing experience or customer service experience.
  • Experience using order management software or ERP software (SAP or Salesforce preferred).
  • Excellent communication skills and Microsoft Office proficiency.
Benefits
  • Medical, dental, and vision insurance.
  • Critical Illness, Accident, and Hospital insurance.
  • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
  • Life Insurance and AD&D coverage for employees and dependents.
  • Short- and long-term disability insurance.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation, or Sick Leave).
Estimate Salary Range:

$23.00 - $23.00 per hour, depending on experience.



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