Order Fulfillment Specialist

7 days ago


Fort Worth, Texas, United States Frontline Source Group Full time

About the Role:

The Customer Experience Coordinator is responsible for providing exceptional support and guidance to achieve business goals while ensuring customer satisfaction. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key responsibilities include:

  • Handling order processing, invoicing, and resolving problem tickets in a timely and efficient manner
  • Assisting with EDI data entry for complaints, orders, errors, account inquiries, billing, and cancellations
  • Processing purchase order confirmations, advanced ship notifications, and invoicing for all EDI transactions
  • Handling inbound and outbound calls with wholesalers, distributors, consumers, business customers, and Account Managers

Requirements:

  • A High School Diploma or equivalent is required; minimum 2+ years of customer service experience is preferred
  • Strong attention to detail, excellent problem-solving skills, and proficiency in data processing are essential
  • Pleasant telephone voice and manner, excellent verbal and written communication, and ability to compose correspondence are required
  • Highly motivated, a team player with excellent interpersonal skills, and ability to multi-task and manage stress are desired

Estimated Salary:

$45,000 - $60,000 per year, depending on experience

Benefits:

  • Medical, Dental, Vision, PTO, and other benefits


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