Lead Store Operations Manager

3 weeks ago


Jasper, Alabama, United States Starbucks Full time

Store Operations Supervisor Role

At Starbucks, we're committed to creating a positive impact every day. As a shift supervisor, you'll be a key player in delivering exceptional customer service and expertly crafted products. You'll work closely with a team of baristas to maintain a high-energy store environment, where you'll have the opportunity to positively influence and guide others. Your leadership skills will be essential in creating an uplifting experience for our customers and partners alike.

Key responsibilities include:

Leading each shift, working alongside a team of baristas to deliver quality customer service and expertly crafted products.
Maintaining an encouraging team environment and growing your leadership skills.
Taking initiative and acting as a role model to others.
Enjoying working as a team and motivating others.
Understanding how to create a great customer service experience.
Focusing on quality and taking pride in your work.
Being confident in leading, deploying, and guiding others.
Being open to learning new things, especially the latest beverage recipe.
Being experienced with responsibilities like cash-handling and store safety.
Keeping cool and calm in a fast-paced energetic work environment.
Having excellent communications skills.

Qualifications include:

One year of customer service experience in a retail or restaurant environment.
Maintaining regular and consistent attendance and punctuality with or without reasonable accommodation.
Being available to work flexible hours, including early mornings, evenings, weekends, nights, and holidays.
Meeting store operating policies and standards, including providing quality beverages and food products, cash handling, store safety and security, etc.
Six months of experience in a position that required constant interaction with customers and fulfilling their requests.
Preparing and coaching the preparation of food and beverages to standard recipes or customized for customers, including recipe changes.
At least six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.

Benefits include:

Free coffee, competitive pay, and a comprehensive benefit package to eligible part-time and full-time partners.
Health plans to choose from, stock and saving programs, paid time off, and a tuition program.



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