Quality Assurance Specialist
5 days ago
Resla is a leading car rental agency dedicated to delivering exceptional service and support to our customers. We take pride in our fleet of high-quality Tesla vehicles and our commitment to customer satisfaction.
Key Responsibilities- Reservation Oversight
- Conduct regular checks to identify and address any missed bookings, ensuring no reservation slips through the cracks.
- Vehicle Maintenance Monitoring
- Proactively monitor for any vehicle issues, promptly addressing them to minimize disruptions to our services and maintain fleet integrity.
- Reservation Issue Resolution
- Utilize your problem-solving skills to troubleshoot and resolve any issues related to reservations, ensuring smooth and seamless customer experiences.
- Damage Management Expertise
- Handle the appropriate marking of damaged vehicles in our system, ensuring accurate documentation and facilitating swift resolution of any associated issues.
- Information Management
- Enter important vehicle information into the system's notes section, maintaining comprehensive and up-to-date records for each vehicle in our fleet.
- System Status Updates
- Change the status of vehicles in our internal system and partner systems to accurately reflect the current status of each vehicle, ensuring transparency and alignment across all platforms.
- Records Management
- Keep our work records/tracking up to date and consistently monitor it to ensure it remains current, providing real-time insights into our operations and performance.
- Strong Attention to Detail
- A commitment to accuracy in all tasks.
- Excellent Problem-Solving Skills
- The ability to think creatively and find solutions to complex issues.
- Effective Communication
- Verbal and written communication skills to collaborate with team members and stakeholders.
- Proven Multitasking Ability
- The ability to prioritize tasks effectively in a fast-paced environment.
- Previous Experience
- Previous experience in vehicle operations, reservation management, or a related field is advantageous but not essential – we value a proactive attitude and a willingness to learn.
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