Quality Assurance Specialist

5 days ago


St Louis, Missouri, United States Resla Full time
Job Overview

Resla is a leading car rental agency dedicated to delivering exceptional service and support to our customers. We take pride in our fleet of high-quality Tesla vehicles and our commitment to customer satisfaction.

Key Responsibilities
  • Reservation Oversight
    • Conduct regular checks to identify and address any missed bookings, ensuring no reservation slips through the cracks.
  • Vehicle Maintenance Monitoring
    • Proactively monitor for any vehicle issues, promptly addressing them to minimize disruptions to our services and maintain fleet integrity.
  • Reservation Issue Resolution
    • Utilize your problem-solving skills to troubleshoot and resolve any issues related to reservations, ensuring smooth and seamless customer experiences.
  • Damage Management Expertise
    • Handle the appropriate marking of damaged vehicles in our system, ensuring accurate documentation and facilitating swift resolution of any associated issues.
  • Information Management
    • Enter important vehicle information into the system's notes section, maintaining comprehensive and up-to-date records for each vehicle in our fleet.
  • System Status Updates
    • Change the status of vehicles in our internal system and partner systems to accurately reflect the current status of each vehicle, ensuring transparency and alignment across all platforms.
  • Records Management
    • Keep our work records/tracking up to date and consistently monitor it to ensure it remains current, providing real-time insights into our operations and performance.
Qualifications
  • Strong Attention to Detail
    • A commitment to accuracy in all tasks.
  • Excellent Problem-Solving Skills
    • The ability to think creatively and find solutions to complex issues.
  • Effective Communication
    • Verbal and written communication skills to collaborate with team members and stakeholders.
  • Proven Multitasking Ability
    • The ability to prioritize tasks effectively in a fast-paced environment.
  • Previous Experience
    • Previous experience in vehicle operations, reservation management, or a related field is advantageous but not essential – we value a proactive attitude and a willingness to learn.


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