Technical Support Specialist

4 weeks ago


Palmer, Massachusetts, United States Matanuska Telephone Association Full time
Job Title: Technical Support Agent

We are seeking a highly skilled Technical Support Agent to join our team at Matanuska Telephone Association. As a Technical Support Agent, you will be the primary point of contact for our customers, providing technical support and assistance with a wide range of issues related to our products and services.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our products and services
  • Document and track customer issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology and industry trends
Requirements:
  • High school diploma or equivalent required
  • IT degree or certification preferred
  • Minimum 6 months of experience in a support center environment
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with customers and internal teams
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive hourly wage
  • Health insurance and 401(k) plan
  • Annual leave and other benefits
  • Opportunities for professional growth and development

Matanuska Telephone Association is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.



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