Reservations Agent

1 month ago


Scottsdale, Arizona, United States Fort McDowell Yavapai Nation Full time
Job Title: Reservations Agent

Job Summary:
We are seeking a highly skilled Reservations Agent to join our team at the We-Ko-Pa Resort. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, processing reservations, and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Provide exceptional guest service by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards.
  • Input reservation data into the computer system and process payments, confirm arrangements, and discuss rates, events, and promotions with potential guests.
  • Record requests for special accommodations and suites, and direct calls to the correct guest room and departments.
  • Process cancellations, modifications, and updates in Opera PMS, and perform all other duties as assigned.
  • Operate office equipment such as copiers, fax machines, and scanners, and have a thorough knowledge of the type of rooms available, their layout, and location.
  • Be familiar with the selling status, rates, and benefits of all package plans, and know the resort's policy and how to code each reservation.

Requirements:

  • High School Diploma or Equivalent
  • A minimum of one (1) year of experience as a Reservations agent is preferred
  • Strong guest service experience
  • Experience with Opera PMS preferred

Indian Preference:
Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

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