Customer Service Ambassador

4 weeks ago


Austin, Texas, United States GLG Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at GLG. As a Member Solutions Associate, you will be responsible for delivering exceptional customer support to our Network Members, a community of over 1 million former C-suite executives, academics, scientists, policy specialists, and other top professionals.

Key Responsibilities:

  • Provide timely and effective support to Network Members via various communication channels, including phone, chat, and email.
  • Develop and maintain a deep understanding of our products and services to effectively address customer inquiries and concerns.
  • Work collaboratively with cross-functional teams to resolve complex customer issues and improve overall customer experience.
  • Stay up-to-date with industry trends and best practices to continuously improve customer support skills and knowledge.
  • Meet or exceed performance metrics and targets, including first-call resolution, customer satisfaction, and average handle time.

Requirements:

  • 2+ years of experience in customer-facing roles, preferably in a fast-paced, dynamic environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work effectively in a team environment, with a focus on collaboration and mutual support.
  • Fluency in one or more languages, including French, Spanish, Portuguese, Italian, or German (a plus, but not required).

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program, with ongoing support and coaching to ensure success in the role.
  • The opportunity to work with a diverse and global community of experts, with access to cutting-edge research and insights.


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