Director of Quality Engineering

3 weeks ago

Nashua, New Hampshire, United States Benchmark Electronics Full time

Job Summary: We are seeking a highly skilled Director of Quality Engineering to lead our quality engineering program and drive continuous improvement in our manufacturing operations.

Key Responsibilities:

  • Develop and implement a quality engineering program tailored to meet customer requirements and consistent with applicable certifications and standards.
  • Drive continuous improvement through the implementation of quality engineering projects, global capability programs, and quality mentoring.
  • Ensure that supplier and customer material and product quality levels are at the highest level of acceptance to support Benchmark's reputation and be at anticipated cost levels.
  • Coordinate new process introductions with Manufacturing and develop quality targets for new processes by reviewing contracts and determining contractual quality requirements.
  • Oversee critical product components and coordinate supplier quality requirements with the Supplier Quality group in the Supply Chain organization.
  • Disseminate quality requirements to all groups involved in order to ensure that the delivered products meet contractual requirements.
  • Drive the resolution of corrective actions on in-house and field product quality programs.
  • Lead process improvement opportunities as an active participant or team player in the improvement process.
  • Maintain an effective employee unit through appropriate employee selection, training, and development, motivation, and discipline, performance evaluation, and wage salary treatment.

Requirements:

  • Excellent written and verbal communication skills.
  • Effective interpersonal skills.
  • Effective multitasking skills and the ability to take on additional responsibilities as required.
  • Effective organization and prioritization skills.
  • Demonstrate high attention to detail.
  • Ability to work with diverse groups.
  • Demonstrates discretion, confidentiality, independent judgment, and professionalism.
  • Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
  • Understanding of and ability to use continuous improvement tools.
  • Strong customer service and client focus.
  • Working knowledge of productivity tools, including Microsoft Office products and Teams conferencing software.
  • Demonstrated leadership and people management skills, including the ability to effectively coach and mentor employees at all levels.
  • Enthusiastic and motivational communicator with multi-cultural experience.
  • Demonstrates effective customer interface skills.
  • Excellent interpersonal skills with the ability to interact and influence individuals, internally and externally, across all levels, functions, and geographies.
  • Use of discretion with the ability to gain trust of business leaders and others to discuss and respond to sensitive and business-critical issues.
  • Effective negotiation and problem-solving skills.
  • Effective analytical, planning, and organizational skills.
  • Collaborate and influence cross-functional peer leaders in order to obtain support for process improvements.
  • Solid financial understanding, risk analysis ability, relationship building, and project management.
  • 4-year Engineering or Technical degree preferred or equivalent combination of education and experience as approved by executive management.
  • 10+ years of experience in Quality Systems/Engineering, including at least 8 years in a supervisory role required.
  • Six Sigma Black Belt or Master Black Belt preferred.
  • Certified Quality Engineer (CQE) and/or Certified Qualified Auditor (CQA) strongly desired.
  • Proven Lean implementation experience in an electronics manufacturing environment.
  • Understanding of and ability to use continuous improvement tools.
  • Ability to support a 24/7 global business operation as required.
  • Effective analytical, planning, and organizational skills.
  • Effective interpersonal skills with employees and customers.
  • Effective negotiation and problem-solving skills.
  • Demonstrate discretion, confidentiality, independent judgment, and professionalism when representing the company.
  • Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction.
  • Solid financial understanding, risk analysis ability, relationship building, and project management skills.
  • Ability to read, analyze, interpret, and communicate regarding common scientific and/or technical journals, financial reports, and legal documents.
  • Lead or participate in a continuous improvements activity with complete documentation, including a follow-up review with the team in a presentation format.
  • Available for travel up to 25-40% of the time, including day, overnight, and international travel as required.

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