Guest Experience Specialist
4 weeks ago
We are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Bal Harbour Miami. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.
Key Responsibilities- Process operational needs and address guest requests in a timely and efficient manner.
- Complete reports and share highlights of the local area with guests.
- Maintain confidentiality and protect company assets.
- Uphold quality standards and ensure uniform, personal appearance, and communications are professional.
- Work effectively in a fast-paced environment, moving around and taking a hands-on approach to work.
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. At The Ritz-Carlton, we create experiences so exceptional that long after a guest stays with us, the experience stays with them.
We are proud to be part of Marriott International, a global brand leader in luxury hospitality. Join our team and become part of a culture that values creativity, thoughtfulness, and compassion. Learn and exemplify our Gold Standards, including our Employee Promise, Credo, and Service Values.
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