Community Health Advocate

3 weeks ago

Roseburg, Oregon, United States NeighborWorks Umpqua Full time
Job Title: Community Health Worker

NeighborWorks Umpqua is seeking a Community Health Worker to join our team. As a Community Health Worker, you will play a crucial role in bridging the gap between health services and the community.

Job Summary:

The Community Health Worker will work directly with diverse populations to help make the healthcare system more accessible, culturally responsive, equitable, and patient-centered. This role requires a strong understanding of the healthcare system and the ability to help patients find necessary resources.

Key Responsibilities:
  • Assist individuals and families in accessing and navigating health services.
  • Facilitate communication and client empowerment by helping clients effectively interact with health care and social service systems.
  • Support clients in understanding their health conditions, offering guidance to develop strategies for improving their health and wellbeing.
  • Assist Oregon Health Plan (OHP) recipients with eligibility and implementation of Health Related Social Needs (HRSN) initiatives.
  • Communicate health information clearly and using culturally appropriate terms and concepts.
  • Provide information, support, and follow-up as needed with patients.
  • Engage in outreach activities to raise awareness of available health resources and services in the community.
  • Ensure accurate and timely invoicing for services delivered, in compliance with organizational and regulatory guidelines.
  • Maintain regular contact with patients to monitor progress, follow-up on care plans, and address ongoing needs.
  • Collect, track, and report data on participant outcomes, demographics, community health trends, social determinants of health, and client needs.
  • Coordinate with healthcare professionals to ensure smooth transitions between community-based care and clinical services.
  • Serve as a liaison between patients and their healthcare providers to address communication barriers and promote health literacy.
  • Ensure compliance with organizational policies, privacy standards (like HIPAA), and all relevant local, state, or federal regulations.
  • Maintain accurate, up-to-date records on patient interactions, referrals, and progress.
  • Engage in ongoing training and professional development related to community health, healthcare systems, and culturally responsive care.
  • Stay informed about local, state, and federal health policies and resources to better assist the community.
Requirements:
  • Community Health Worker Certification required.
  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
  • Understanding of the healthcare system and how to help patients find necessary resources.
  • A positive attitude with a growth mindset.
  • Demonstrates skill in understanding cultural differences.
  • Demonstrable communication and basic mathematical skills.
  • Strong communication and organization skills, with the ability to collaborate across diverse teams.
  • Demonstrates support of a culture of diversity, equity, inclusion, and anti-oppression.
  • Attention to detail.
  • Proficiency in MS Office or similar software with ability to learn new tools.
  • Must possess a valid Oregon driver's license and be insurable under the NWU's insurance policy.
  • Bilingual in English/Spanish or other languages is preferred.
Benefits:

NeighborWorks Umpqua offers a comprehensive benefits package, including medical, vision, and dental coverage, paid life insurance and AD&D insurance, identity theft insurance, 401(k) match contribution, and a leave policy that includes federal holidays, vacation, and sick leave.

We are an equal opportunity employer and are committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our organization.

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