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Guest Service Ambassador

2 months ago

Toms River, New Jersey, United States Nothing Bundt Cakes Full time
Be a Part of Something Sweet

At Nothing Bundt Cakes, we're on a mission to bring joy to our guests and our communities. As a Guest Service Representative, you'll play a vital role in making every celebration sweeter. You'll be the face of our bakery, providing exceptional customer service and ensuring that every guest leaves with a smile on their face.

What You'll Do
  • Provide Warm and Welcoming Service: Greet guests with genuine warmth and enthusiasm, determining their interests and needs to create a superior guest experience.
  • Be a Product Expert: Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • Make Every Celebration Special: Suggest additional merchandise, such as balloons, candles, and cards, to complete unique celebrations.
  • Process Orders with Ease: Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and stay connected.
  • Keep Our Bakery Sparkling: Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish and Restock: Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Deliver Exceptional Service: Prioritize workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and craft all orders for walk-in guests.
  • Prepare for Success: Prepare cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
  • Maintain a Clean and Safe Environment: Clean, sanitize, and restock workstations and ensure all crafting tools are sufficiently prepared for the next shift.
  • Comply with Policies and Procedures: Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
What We're Looking For
  • High Energy and Strong Interpersonal Skills: Exhibits high energy and strong interpersonal skills, is friendly, helpful, positive, patient, socially confident, and communicative.
  • Excellent Communication Skills: Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Attention to Detail: Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
  • Basic Arithmetic Skills: Understands basic arithmetic and can perform calculations when needed and provide monetary change using U.S. currency.
  • Ability to Work in a Fast-Paced Environment: Has the capacity to work in a fast-paced environment, perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers, and can stand for extended periods of time.
What We Offer
  • Competitive Hourly Rate: $16.50 per hour
  • Flexible Scheduling: We close early so you can enjoy your evenings.
  • Cake Discounts: Yummm
  • Opportunities for Growth: You'll get trained on crafting cake and growing your career.
  • A Fun and Supportive Work Environment: This is a great place to make new friends.