Customer Experience Ambassador

5 days ago


Toms River, New Jersey, United States Nothing Bundt Cakes #458 Full time
Customer Experience Ambassador

At Nothing Bundt Cakes #458, we're seeking a Customer Experience Ambassador to join our team. As a key member of our bakery team, you'll play a vital role in creating a warm and welcoming environment for our guests.

Key Responsibilities:

  • Promptly greet and engage with guests, determining their interests and needs to provide a superior experience.
  • Maintain strong product knowledge to educate guests on our cake offerings, including size and flavor profiles, pricing, and promotions.
  • Suggest additional merchandise to complete unique celebrations.
  • Process guest orders efficiently and accurately, inviting guests to join our email club for special promotions.
  • Uphold a clean and organized bakery presentation, including routine cleaning and replenishing of retail merchandise and cake display cases.
  • Assemble cake and balloon orders according to guest specifications, following our cake decorating and presentation standards.
  • Prioritize workload to ensure all orders are complete at the appropriate pick-up or delivery time.
  • Prepare cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available.
  • Clean, sanitize, and restock workstations, ensuring all crafting tools are prepared for the next shift.

Requirements:

  • Exhibits high energy and strong interpersonal skills, with a friendly, helpful, and positive attitude.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining attention to detail.
  • Is able to understand written and oral directions, interpret instructional documents, and apply knowledge to perform job responsibilities.
  • Is diligent, organized, and self-motivated, with the ability to prioritize workload independently.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic and can perform calculations when needed.

About Us:

Nothing Bundt Cakes #458 is a bakery dedicated to providing a superior guest experience. We're committed to creating a warm and welcoming environment for our guests, and we're seeking a Customer Experience Ambassador to join our team.



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