Guest Service Ambassador
3 weeks ago
Job Summary: We're seeking a skilled Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the success of our bakery.
Key Responsibilities:
- Promptly greet and assist guests with a warm and welcoming demeanor, following our Sweet Steps of Service to create a superior guest experience.
- Maintain strong product knowledge to educate guests on our cake options, pricing, and promotions.
- Suggest additional merchandise to complete unique celebrations.
- Process guest orders efficiently and accurately using our point-of-sale system.
- Uphold a clean and organized bakery presentation, including routine cleaning and dusting.
- Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Assemble cake and balloon orders according to guest specifications.
- Prioritize workload to ensure all orders are complete on time.
- Prepare cake decorations, boxes, and other packaging materials in advance.
- Clean and sanitize workstations, and restock crafting tools.
Requirements:
- Exhibit high energy and strong interpersonal skills, with a friendly, helpful, and positive attitude.
- Enjoy interacting with diverse people and excel at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining attention to detail.
- Understand written and oral directions, interpret instructional documents, and apply knowledge to perform job responsibilities.
- Be diligent, organized, and self-motivated, with the ability to prioritize workload independently.
- Be comfortable with new technology and able to operate a point-of-sale system.
- Understand basic arithmetic and provide monetary change using U.S. currency.
- Have the capacity to work in a fast-paced environment and perform repetitious tasks.
What We Offer:
- A fun and dynamic work environment.
- Flexible work schedules.
- Cake discounts.
- Opportunities for growth and development.
- A competitive hourly rate of $15.50 - $16.50.
About Us: Nothing Bundt Cakes is committed to bringing joy to our guests and communities, and we're looking for team members who share our passion for providing exceptional customer service and creating memorable experiences.
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